Privacy Policy

This Privacy Policy explains how CrownWholesaleSuppliers (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website at crownsupply.co.uk or make a purchase from us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CrownWholesaleSuppliers is the data controller responsible for your personal data. If you have any questions, contact us at info@crownsupply.co.uk.

2. What Data We Collect

We may collect the following personal data:

Name, email address, phone number, and delivery/billing address
Payment information (processed securely via our payment provider)
Date of birth (for age verification purposes)
IP address, browser type, and browsing behaviour on our site
Order history and account preferences

3. How We Use Your Data

We use your data to:

Process and fulfil your orders
Verify your age in compliance with UK law
Send order confirmations and shipping updates
Respond to your enquiries and provide customer support
Improve our website and services
Send marketing communications (only with your consent)
Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases: contract performance, legal obligation, legitimate interests, and consent (where applicable).

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties including payment processors, delivery couriers, age verification providers, and IT service providers — all bound by confidentiality agreements.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically up to 7 years for financial records).

7. Your Rights

Under UK GDPR, you have the right to: access, correct, delete, restrict, or object to the processing of your data, and the right to data portability. To exercise your rights, contact us at info@crownsupply.co.uk.